FAQ

1.

Q: Our country has a very strict plant import control policy. How can I receive the plants?

A: Please contact our customer service, and tell us your country/region, we will provide you with a solution

2.

Q: How soon can I receive my plants?

A: The delivery time is about 3-10 days

3.

Q: Are the sizes mentioned on the details page the size of naked plants?

A: No, this is the size of the potted plants. We package them after they are naturally desoiled and air-dried, so the package size will be smaller

4.

Q: Can you make shipping cheaper?

A: Our shipping rates are the cheapest you can find in the market.

5.

Q: Don't plants rot during transportation?

A: No! First of all, we let the plants naturally dehydrate for 10-15 days, and then we air dry them by machine. In this way, the packaging ensures that the plants do not rot and are lighter

6.

Q: The plants can survive without roots?

A: Sure, they can. Old roots can not absorb water, so please remove old roots completely and wait for new roots to grow out. Only new roots help the plants to thrive.

7.

Q: When can I plant them?

A: Please open the box, and get out the plants immediately. Remove old roots and rotten leaves, and put them under half sunlight to wait for new roots. You can slightly spray water if the plants are too dry. Please plant them when the new roots grow out.

8.

Q: Some bottom leaves are rotten, is it ok to survive?

A: Yes, please remove the rotten leaves, the plant can survive as long as the stem is healthy.