Terms of service

Terms of Service

Last Updated: September 2025

Welcome to TDR Succulent (“Company,” “we,” “our,” or “us”). By accessing or using our website https://tdrsucculent.com and our services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before placing any orders.

1. Use of Website

  • You must be at least 18 years old or have the legal authority to enter into a binding contract.

  • You agree not to misuse our website, attempt unauthorized access, or interfere with its operation.

  • All content on this website (including text, photos, and logos) is the intellectual property of TDR Succulent and may not be reproduced, resold, or redistributed without permission.

2. Orders & Payments

  • All orders are subject to confirmation of availability.

  • Prices are listed in USD (or otherwise stated) and may change without prior notice.

  • Full payment must be received before we begin processing your order.

  • We reserve the right to decline or cancel an order for reasons including but not limited to: unavailable stock, pricing errors, or suspected fraud.

3. Processing & Shipping

  • After payment confirmation, we require approximately 10–15 business days to prepare plants for shipment (including root drying and inspection).

  • Shipping times vary by destination. For example:

    • United States & Canada: ~30–45 days

    • Other regions: subject to logistics conditions and customs clearance

  • Customers are responsible for ensuring compliance with their local import regulations, permits, and quarantine requirements.

  • We are not liable for delays caused by customs, logistics companies, or events outside our control (e.g., weather, strikes, epidemics).

4. After-Sales & Return Policy

Please refer to our full Return & After-Sales Policy for details. Key points:

  • The following are not covered under after-sales service:

    • Bottom leaf drying or shedding

    • Minor leaf breakage (if 10+ healthy leaves remain)

    • Slight differences in size, color, or shape compared to product photos

    • Neglect or failure to follow care instructions

    • Plants treated with chemicals or modifications other than watering after delivery

  • Covered under after-sales service:

    • Root rot, diseases, pest infestations, broken stems, missing roots (for plugs/potted plants), severe leaf damage, incorrect or missing products

  • Issues must be reported within 48 hours of receiving the order with clear photos and order information.

5. Live Plant Disclaimer

  • Succulents are living products. Variations in color, size, and shape are normal and should be expected.

  • Once delivered, proper care (watering, sunlight, repotting if needed) is the responsibility of the customer.

  • We cannot be held responsible for plant loss caused by improper care, neglect, or environmental conditions beyond our control.

6. Limitation of Liability

  • To the maximum extent permitted by law, TDR Succulent shall not be liable for any indirect, incidental, or consequential damages related to our website or products.

  • Our liability is limited to the purchase price of the affected product(s).

7. Governing Law

  • These Terms of Service shall be governed by and construed under the laws of China (PRC).

  • Any disputes shall be subject to the exclusive jurisdiction of the courts in Kunming, Yunnan, China (or another appropriate jurisdiction depending on your company registration).

8. Changes to Terms

  • We may update or modify these Terms of Service at any time without prior notice.

  • Continued use of our website and services after changes are posted constitutes acceptance of the revised terms.

9. Contact Information

For questions about these Terms of Service, please contact us: